Services

Service Desk

Kryptos Help Desk Service provides a significant impact on the end user efficiency and productivity. This is made possible by our proactive approach addressing not only escalating issues, but identifying and preventing recurring issues. Our extensive reporting helps in better understanding of issues and improved service delivery.

Services Delivered

• Integrated Help Desk from Level 1 (Call logging) to Level 3 (System Administration)
• Facilitating change request management, software license management and configuration management
• Handling incidents, problems, and service requests
• ITIL compliant helpdesk tool